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Common Questions About Cleaning Services - Austin, TX
Can I trust my cleaning professional?
All of our cleaners are interviewed and pass a nationwide, detailed background check. Only about 10% of the people who apply end up working as a Tidy Hands Cleaners certified cleaner.
How do I book your service for an Austin home cleaning?
You simply need to use our Book Now form or contact us via our contact form or by calling us at (512) 763-5441.
Do I need to provide supplies or cleaning tools?
Absolutely not! We bring all of the tools and the cleaning equipment with us to every job. If you have specific requests, though, you can provide specific cleaning agents if you prefer.
How do you determine the cost of cleaning?
We price our services based on the size of your property in Austin, the frequency of your cleaning services, and any additional extras you might need to include.
What if I want to cancel or reschedule?
We offer free cancellation and rescheduling up to 24 hours before the time of your cleaning, where you will incur a $50 last-minute change fee and $100 for a same-day cancellation. If you choose to cancel a recurring service before your second visit, you may be charged the price of a one-time clean.
Do you handle laundry or dishes?
Our standard cleans do not include washing laundry or hand-washing dishes, though loading a dishwasher is part of our kitchen checklist. If a surface is unreachable because of piled clothing or clutter, the crew cleans around it and notes it for you.
What are maid services?
Maid services, sometimes called housekeeping services, are professional cleaning services in Austin designed to keep your home spotless and comfortable. Our house cleaning professionals handle everything from standard tasks like vacuuming and dusting to more detailed work like kitchen and bathroom cleaning. Whether you book weekly, bi-weekly or monthly home cleaning services, our trusted experts deliver consistent results so you can focus on your daily upkeep without stress.
How to pick the best maid services Austin residents love?
When choosing a maid service, look for companies that have a trusted reputation, flexible home cleaning services, and experienced staff. Austin residents prefer cleaning services that offer transparent pricing, flexible booking, and a smooth final walkthrough to ensure every detail is perfect. Reading independent reviews across Google, Angi, and Yelp is also a good sign you are making the right choice.
Do I need to do anything before the house cleaners arrive?
No special preparation is required. Our trusted professionals bring all the cleaning supplies and equipment needed to handle the job from start to finish. Clearing dirty dishes and loose laundry off surfaces does help, since we clean around those items rather than handling them. If you would like, you can tidy up personal items beforehand to help our maid service work even more efficiently, but it is not necessary.
How do your house cleaners handle dirty work?
Our team of professional cleaners takes care of the tough cleaning tasks so you don’t have to. From scrubbing built-up grime to disinfecting high-touch areas, our cleaning services in Austin are created with tough tasks in mind.
Can I add on extra services to my scheduled cleaning?
Yes. We make it easy to tailor your service to your specific needs. Popular add-ons include an interior fridge, oven, ceiling fans, interior windows, and inside-cabinet work.
Do I need to be home during my scheduled service?
No, you do not need to be home for your appointed service. Many Austin homeowners leave entry instructions at booking, such as a garage code, a lockbox, or an alarm passcode. Our team follows each detail and locks up when the job is done. Your spare key or code stays on file with our office, not with individual cleaners, which keeps your home secure between visits. If you prefer to greet the cleaner in person, let us know your arrival window. Our guarantee is simple: we come back to make it right rather than issuing a full refund, so missed spots get another pass from the original crew.


















